FORM │ Virtual obesity medicine clinic

Manager, Enrollment Specialist

FORM │ Virtual obesity medicine clinic

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Oversee the daily operations of the Enrollment Specialist team, including planning daily team coverage for various tasks, managing workload distribution, ensuring timely completion of tasks, ensuring coverage for our phone lines, and providing immediate support for complex patient issues or process challenges.
  • Ensure the efficient and accurate execution of all new patient onboarding processes, including management of incoming communications (chats, emails, phone calls) related to enrollment.
  • Coordinating medical records requests and records follow-up to drive turnaround times in < 3 business days.
  • Strategic execution of patient outreach to drive onboarding completion.
  • Lead, coach, and develop a team of Enrollment Specialists, providing ongoing performance feedback, conducting regular one-on-one meetings, and completing annual performance evaluations to ensure high-quality service and productivity.
  • Initially focus on revamping and improving our records collection workflow.
  • Proactively identify, implement, and drive continuous process improvement initiatives to enhance team efficiency, reduce patient onboarding time, and elevate overall patient satisfaction during the enrollment phase.
  • Manage and resolve escalated patient issues related to enrollment or onboarding, ensuring empathetic communication and effective problem resolution.
  • Monitor, analyze, and report on key performance indicators (KPIs) and trends specific to enrollment processes to optimize workflows and make informed strategic decisions.
  • Partner effectively with cross-functional teams to provide feedback on operational tools, create relevant training materials, and improve the overall patient experience.
  • Assist with the development of training materials and lead the orientation of new Enrollment Specialists.
  • Contribute to and lead special projects as directed by leadership.

Requirements

  • 5+ years of experience in a healthcare setting, with at least 3+ years of experience in a supervisory or management role, within patient enrollment, customer service operations, and medical records management.
  • Proven experience in successfully managing and developing teams to achieve high performance and deliver excellent customer service.
  • A strong understanding of patient enrollment processes, medical practice operations, insurance verification, and professionalism standards within a healthcare context.
  • Exceptional verbal and written communication skills, with the ability to effectively lead a team, communicate complex information, and foster strong internal and external relationships.
  • Highly organized, with strong judgment and prioritization skills. Proven ability to oversee multiple complex tasks, manage team workload, and effectively meet operational deadlines.
  • Proficient computer skills and a metrics-driven mindset, comfortable with analyzing data and adapting to evolving, custom-built IT systems, electronic health records (EHRs), and communication platforms (e.g., Slack, Google Workspace).
  • Demonstrated experience in driving process improvement initiatives and managing patient escalations.
  • A passion for helping patients and a deep commitment to providing outstanding support during the critical initial stages of their healthcare journey.
  • Experience in a telemedicine or virtual care environment is a strong plus.
Benefits
  • Competitive salary and equity in a high growth start-up
  • Comprehensive health benefits (medical, dental, vision)
  • 401k program
  • Flexible work schedules and paid time off
  • Paid parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
patient enrollment processesmedical records managementinsurance verificationprocess improvementdata analysisperformance managementcustomer service operationsteam developmentworkflow optimizationKPI monitoring
Soft skills
leadershipcommunicationorganizational skillsproblem resolutionempathyjudgmentprioritizationteamworkfeedback deliveryrelationship building