Data Center Solution Manager
Acuity
Manager, Patient Care Coordination
FORM │ Virtual obesity medicine clinic
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage and develop a team of Patient Care Coordinators and Leads
- Ensure high quality interactions for our patients by performing regular quality reviews and coaching based on trends
- Partner with Product and Learning and Development teams to create relevant training material
- Complete performance evaluations and assessments for team members annually
- Assist with training and orienting new staff members
- Manage Medical Assistant tasks such as records review and eligibility determination
- Direct the coordination of patient scheduling and appointment support
- Manage and resolve patient escalations, ensuring effective communication and problem resolution
- Oversee daily operations of the Patient Care Coordination team
- Implement and drive process improvement initiatives to enhance team efficiency and patient satisfaction
- Monitor and analyze key performance indicators (KPIs)
Requirements
- 3+ years of experience in a healthcare setting, with at least 2+ years of experience in supervisory or management role preferred
- Active Medical Assistant Certificate
- Experience leading teams in a fast-paced digital health/telehealth environment
- Proven experience in managing and developing teams to provide excellent customer service
- Strong understanding of medical practice operations and professionalism standards
- Excellent verbal and written communication skills
- Highly organized, with strong judgment and prioritization skills. Proven ability to manage multiple tasks and time effectively
- Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems
- Experience in managing patient escalations and resolving complex issues
- Experience in analyzing data and trends to drive operational improvements
- A passion for helping patients and a commitment to providing outstanding support
Benefits
- Competitive salary and equity in a high growth start-up
- Comprehensive health benefits (medical, dental, vision)
- 401k program
- Flexible work schedules and paid time off
- Paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medical Assistant Certificatepatient schedulingrecords revieweligibility determinationdata analysisperformance evaluationsprocess improvementkey performance indicators (KPIs)customer serviceteam management
Soft skills
communication skillsorganizational skillsjudgmentprioritizationproblem resolutioncoachingtrainingteam developmentadaptabilitypassion for helping patients
Certifications
Active Medical Assistant Certificate
