Forge Nano, Inc.

Field Engineer

• Perform on-site installation, service, modification and repair of Semiconductor ALD coating equipment, with a focus on quality and customer satisfaction
• Troubleshoot new problems remotely and in the field efficiently
• Co-author and follow necessary documentation for procedures, processes, and best practices including work instructions, standard operating procedures and completing relevant checklists
• Support in-house semiconductor tool operations, demo coatings and maintenance requirements
• Interface with Forge Nano’s R&D, Operations and Engineering teams for continuous improvement projects
• Order / install parts and help manage inventory system
• Maintain a safe work environment and staying OSHA compliant with relevant safety training
• Adhere to both internal and customer standards of conduct
• Professionally represent the company to the customer
• Initiate management of changes or corrective action requests for continual improvement

Semiconductor Field Service Engineer

• Perform on-site installation, service, modification and repair of Semiconductor ALD coating equipment
• Troubleshoot new problems remotely and in the field efficiently
• Co-author and follow necessary documentation for procedures, processes, and best practices
• Support in-house semiconductor tool operations
• Maintain a safe work environment and staying OSHA compliant
• Initiate management of changes or corrective action requests for continual improvement

Technical Project Manager

• Customer ownership (Post-PO to Delivery)
• Serve as the primary point of contact for customers after PO receipt to communicate build progress, milestone status, risks and delays, change impacts, etc.
• Manage customer expectations with transparency and professionalism.
• Manage customer-facing impacts of engineering changes and scope modifications and ensure alignment between internal changes and customer expectations
• Own and maintain the master delivery timeline and track status from PO initiation and sales handoff through design, procurement, assembly, QC/FAT, and shipping steps.
• Identify schedule risks early, anticipate delays, and drive mitigation plans to help alleviate risks.
• Act as the single-threaded owner across:
• o Sales (handoff, scope alignment)
• o Engineering (design status, changes)
• o Operations (build schedule, material readiness)
• o Service (installation readiness, resource planning)
• Run internal alignment meetings, and communicate liberally to ensure all stakeholders are synchronized
• Ensure customer readiness and clean transition to Service at the appropriate phase by confirming Installation readiness, customer site and facilities requirements

Technical Project Manager – Hardware

Project Manager

• Serve as the primary point of contact for customers after PO receipt
• Manage customer expectations with transparency and professionalism
• Own and maintain the master delivery timeline
• Identify schedule risks early
• Drive resolution plans across departments
• Ensure customer readiness and clean transition to Service

Semiconductor Field Service Engineer

Semiconductor Field Service Engineer

Technical Project Manager – Hardware

Project Manager – Customer Delivery