Forge Health

Administrative Assistant

• Scheduling patient appointments, receiving and processing outpatients, and collecting and communicating patient demographic/insurance information
• Data entry of patient services and co-payments, payment reconciliation and deposit
• Processing referrals, addressing prescription concerns, communicating with local pharmacies, and addressing prior authorization requests
• Answering phone lines and managing assigned telephone lines, taking messages, transferring calls, and following up on voice mail
• Confirming appointments and reminding patients to bring referrals/records; scheduling follow-ups and coordinating physician notes or referrals
• Collecting co-payments, posting payments, issuing receipts, and noting cancellations/missed appointments in electronic chart and rescheduling
• Supporting departmental and clinical team initiatives, maintaining confidentiality and unit compliance, and improving patient care through adherence to safety and quality standards
• Any other duties as assigned; assist patients, providers, department staff and other clinical staff with questions or problems as appropriate