Forest Stewardship Council™

IT Operations & Support Analyst

Forest Stewardship Council™

full-time

Posted on:

Location Type: Hybrid

Location: Bonn • Germany

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Tech Stack

AzureCloudLinuxTCP/IP

About the role

  • Help ensure a smooth, reliable, and secure IT experience for FSC colleagues globally
  • Provide hands-on technical support and maintain IT systems
  • Act as the first point of contact and provide day-to-day technical support to end users
  • Respond to Level 1 and Level 2 support requests via phone, email, chat, and ticketing system
  • Manage user access and ICT systems
  • Administer and support ICT systems including Active Directory/Entra ID, Exchange/Microsoft 365, Central EDR Systems, PBX, and backup systems (e.g. Veeam)
  • Manage onboarding, role changes, and offboarding (Joiner, Mover, Leaver)
  • Configure and install laptops, mobile devices, and peripheral equipment
  • Install, maintain, and perform minor repairs on hardware, software, and peripherals
  • Maintain the IT assets database
  • Ensure operational readiness and maintenance of conference room audio and video equipment
  • Support IT tools and business applications
  • Create and update user manuals, training materials, and knowledge articles
  • Participate in IT projects, testing, rollouts, and continuous service improvement initiatives

Requirements

  • Bachelor or Master degree or equivalent training in Computer science, Business Information Technology or IT related training
  • At least 3 years of relevant professional experience in a similar position
  • Demonstrated working knowledge of basic hardware and software products and problem solving/diagnostic skills
  • Good time management skills
  • Solution oriented attitude to work
  • Strong analytical and problem-solving skills
  • Professional experience in IT support
  • Microsoft professional Certifications
  • ITIL Foundation Certification will be a plus
  • Experience with Windows operating systems, Azure cloud, Active Directory, Microsoft 365, Microsoft In-tune, Sophos and Cisco Meraki
  • Having Mac OS Knowledge will provide an added advantage
  • Customer service oriented with excellent communication and interpersonal skills
  • Basic knowledge in the handling of network technologies (TCP/IP, router, switch)
  • Good knowledge of operating systems for servers and clients (e.g. Windows or Linux)
  • Flexible, structured and solution-oriented work style
  • A fast learner who is pro-active and responsive
  • Fluency in English
  • German is a plus, but not mandatory
Benefits
  • 30 vacation days yearly
  • Regional transportation ticket
  • Breakfast bars, coffee, tea
  • Learning lunches
  • Celebrate together festivals from different cultures
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporthardware troubleshootingsoftware troubleshootingActive DirectoryMicrosoft 365Azure cloudnetwork technologiesWindows operating systemsLinux operating systemsproblem solving
Soft Skills
time managementsolution orientedanalytical skillscustomer servicecommunication skillsinterpersonal skillsflexible work stylestructured work stylepro-activeresponsive
Certifications
Bachelor degreeMaster degreeMicrosoft professional CertificationsITIL Foundation Certification