Therapy Operations Coordinator
Foresight Mental Health
full-time
Posted on:
Location Type: Hybrid
Location: Tulsa • Oklahoma • United States
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Salary
💰 $18 - $20 per hour
About the role
- Manage therapy client scheduling via phone, email, and self scheduling requests via SupportHub
- Verify insurance benefits and coordinate with the RCM Benefits team
- Handle cancellations, reschedule requests, and respond to payor availability requests
- Manage client accounts, including account creation, updates, and maintenance
- Monitor and support therapist requests through SupportHub
- Distribute reporting on KPIs including cancellations, late/missing documentation, and calendar trends
- Oversee consent dashboards, calendar audits, care team rosters, and exploring utilization audits
- Act as a point of contact for therapists, payors, and clients, via SupportHub, and RingCentral
- Provide portal support for clients and assist with insurance updates
- Facilitate clear and effective communication across departments to resolve issues promptly
- Complete EHR, SupportHub and other communication tasks as assigned
- Respond to payor availability requests
- General administrative tasks
Requirements
- Associates Degree preferred
- Healthcare experience preferred
- Medical office and HIPAA experience preferred
- Excellent written and verbal communication skills in adherence with HIPAA Privacy laws
- Exceptional customer service skills
- Strong computer skills
- Ability to work in a fast-paced environment and adaptable to change
- Highly organized and a great multitasker
- Motivated to learn and grow
- Creative/analytical thinking
- Willingness to take on new challenges and pivot focus as needed
- Requires a private workspace that allows adherence to HIPAA regulations while communicating with clients
- Reliable & ethical to the core!
Benefits
- Comprehensive medical, dental and vision coverage
- Nine company paid holidays
- 401K with company-paid match
- Employer provided short-term and long-term disability insurance
- Employer provided basic life insurance
- Access to pet insurance
- Student Loan counseling services
- Free Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EHRclient schedulinginsurance verificationreporting on KPIscalendar auditsutilization auditsadministrative tasksdata managementcommunication tasks
Soft skills
excellent written communicationexcellent verbal communicationcustomer serviceorganizational skillsmultitaskingadaptabilitymotivated to learncreative thinkinganalytical thinkingreliability
Certifications
Associates DegreeHIPAA compliance