Forensic Access Limited

Manager

• Responsible for the hands-on technical operation, maintenance, and administration of servers, networks, storage, identity, and other core infrastructure services.
• Deliver all tiers of technical support as required, providing hands-on technical troubleshooting and resolution of incidents and service requests.
• Lead and deliver infrastructure and systems improvements, carrying out the hands-on technical work required to implement changes and enhancements.
• Implement hardware and software upgrades following agreed plans, ensuring changes are controlled, documented, and aligned with business needs.
• Monitor system performance, capacity, and availability, escalating risks or required decisions where appropriate.
• Support and administer Microsoft 365, Azure/AWS, and other cloud or SaaS platforms as adopted, in accordance with established configurations and policies.
• Implement and maintain disaster recovery, backup, and security capabilities in line with business requirements and IT governance.
• Maintain accurate technical documentation, including configuration records, procedures, and “How To” guides.
• Ensure systems and processes comply with internal policies, industry standards, and accreditation requirements.
• Engage with internal stakeholders, external suppliers, and partners to support operational and project outcomes.
• Provide on-site or remote technical support as required, including travel to Group locations when necessary.
• Provide out-of-hours support for critical incidents as required.
• Keep up to date with emerging technologies and evolving infrastructure practices, recommending improvements aligned with organisational needs.

Infrastructure Manager