Infrastructure Manager

Forensic Access Limited

Infrastructure Manager maintaining IT infrastructure stability and performance across sites for analytical services group. Delivering technical support and driving infrastructure improvements.

Posted 5/2/2026full-timeWantage • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsSwitching

About the role

Key responsibilities & impact

Responsible for the hands-on technical operation, maintenance, and administration of servers, networks, storage, identity, and other core infrastructure services.
Deliver all tiers of technical support as required, providing hands-on technical troubleshooting and resolution of incidents and service requests.
Lead and deliver infrastructure and systems improvements, carrying out the hands-on technical work required to implement changes and enhancements.
Implement hardware and software upgrades following agreed plans, ensuring changes are controlled, documented, and aligned with business needs.
Monitor system performance, capacity, and availability, escalating risks or required decisions where appropriate.
Support and administer Microsoft 365, Azure/AWS, and other cloud or SaaS platforms as adopted, in accordance with established configurations and policies.
Implement and maintain disaster recovery, backup, and security capabilities in line with business requirements and IT governance.
Maintain accurate technical documentation, including configuration records, procedures, and “How To” guides.
Ensure systems and processes comply with internal policies, industry standards, and accreditation requirements.
Engage with internal stakeholders, external suppliers, and partners to support operational and project outcomes.
Provide on-site or remote technical support as required, including travel to Group locations when necessary.
Provide out-of-hours support for critical incidents as required.
Keep up to date with emerging technologies and evolving infrastructure practices, recommending improvements aligned with organisational needs.

Requirements

What you’ll need

Proven experience in a Senior Infrastructure, Systems Administrator, or Engineer role with a strong hands-on technical focus.
Strong hands-on experience with Microsoft 365, Windows Server, virtualisation platforms, and cloud SaaS solutions.
Solid understanding of networking technologies, including routing, switching, firewalls, VPNs, and Wi-Fi.
Experience supporting and maintaining servers, storage, backup systems, and core infrastructure services.
Ability to deliver all tiers of technical support as required and act as a technical escalation point.
Strong troubleshooting skills with the ability to diagnose complex technical issues.
Experience supporting business applications such as case management systems or specialist software.
Experience working in multi-site organisations.
Ability to prioritise effectively in a fast-moving environment and adapt to changing business needs.
Willingness to travel to sites when required (potentially at short notice).
Willingness to provide out-of-hours support for critical incidents when required.
Ability to work within established strategies, standards, and governance frameworks.

Benefits

Comp & perks

Company pension
Healthcare benefit including employee assist program and 24-hour GP line
Life insurance 3x salary
Free on-site parking
Employee recognition/long service awards
Employee referral scheme
Gym membership
Regular social events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical operationmaintenanceadministrationtroubleshootingdisaster recoverybackup systemsnetworking technologiesvirtualisation platformscloud SaaS solutionsMicrosoft 365

Soft Skills

technical supporttroubleshooting skillsprioritisationadaptabilitystakeholder engagementcommunicationproblem-solvingteam collaborationtime managementflexibility