Forecast

Account Manager

Forecast

full-time

Posted on:

Location Type: Hybrid

Location: Wollongong • Australia

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About the role

  • Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters
  • Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle
  • Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilise and secure the account
  • Guide clients toward their key business outcomes, ensuring they utilise core features to solve their most pressing operational challenges
  • Analyse client workflows to identify gaps that can be solved by additional product modules or higher-tier plans
  • Manage the end-to-end sales process for account expansions, from initial discovery and demoing new features to closing the deal
  • Conduct data-driven reviews with client leadership to showcase value and present product features that align with the business objectives of the customer
  • Cultivate "super-users" who can serve as case studies or referrals, further driving Accelo’s brand growth

Requirements

  • 4+ years in a Customer Success or Account Management role within B2B SaaS
  • Proven track record of hitting Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and expansion targets
  • Ability to understand a client's needs and operational hurdles to recommend the right solutions
  • Expert-level negotiation and presentation skills, comfortable speaking to C-suite executives about business value and technical roadmaps
Benefits
  • Fully stocked kitchen with snacks, fresh fruit, drinks, and a coffee & tea bar
  • Competitive bonus structure
  • Hybrid work model (2 days from home each week)
  • Life Events Program to support you through key moments that matter
  • Employee Assistance Program for wellbeing support
  • Pet-friendly office
  • Quarterly recognition awards to celebrate great work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSGross Revenue Retention (GRR)Net Revenue Retention (NRR)data analysisaccount managementsales process managementcustomer retention strategiesnegotiationpresentation skills
Soft Skills
proactive managementcommunicationproblem-solvingrelationship buildingstrategic thinkingclient advocacyleadershipcustomer engagementadaptability