Lead, mentor, and manage a team of Oracle HCM application support specialists, fostering a culture of excellence, continuous learning, and customer service.
Proven ability to coordinate effectively across at least 15 diverse cross-functional teams.
A hands-on technical expert with demonstrated experience in coding complex business rules, including those pertaining to unions, non-unions, hourly, salaried, and new entity/plant configurations.
Possesses a broad understanding of overall Human Resources principles with deep technical expertise in the HCM Core module.
Navigates and manages complex global HR processes spanning over 20 countries.
Oversee the day-to-day operations of Oracle HCM Core HR application support, ensuring timely resolution of incidents, service requests, and problem tickets in adherence to SLAs.
Act as the primary technical escalation point for complex issues related to Oracle HCM Core HR, Absence Management, Benefits, Workforce Structures, and other HR modules.
Collaborate closely with functional HR teams, global business stakeholders, and IT development teams to understand business requirements, translate them into technical solutions, and ensure seamless integration and functionality.
Manage and prioritize the backlog of support tickets, enhancements, and maintenance activities.
Drive proactive system health checks, performance monitoring, and preventative maintenance activities to ensure optimal system performance and stability.
Oversee the application of Oracle patches, upgrades, and quarterly releases, ensuring thorough testing and minimal disruption to business operations.
Thrives in high-performance team environments, delivering quick turnarounds and applying Agile methodologies effectively.
Lead project planning and execution for new Oracle HCM functionalities, integrations, or system enhancements, providing technical guidance and support.
Implement and refine support processes, tools, and methodologies to improve efficiency and effectiveness.
Manage vendor relationships with Oracle Support and other third-party providers as needed.
Apply and enforce an Agile mindset

Requirements

Bachelor's Degree in Computer Science, Information Systems, or a related field
8+ years of experience in Oracle HCM Cloud application support, with a strong focus on Global HR modules.
3+ years of experience in a technical leadership or management role, leading an application support team.
Demonstrated experience working with business partners and suppliers
Deep technical understanding of Oracle HCM Cloud architecture, data models, and configurations for Core HR, Absence, Benefits, and Workforce Structures.
Proven experience with Oracle HCM integration tools (e.g., HDL, HSDL, BI Publisher, Web Services/APIs).
Strong working knowledge of JIRA and practical experience with TOSCA for test automation.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Demonstrates excellent communication skills, capable of articulating technical challenges and complexities clearly to both business stakeholders and IT leadership.
Strong understanding of Cybersecurity, Sarbanes-Oxley (SOX), GDPR regulations, IT controls, and extensive experience involving audits.
Experience with Redwood deployment, Agentic AI, AI Agents and support.
Familiarity with SQL for data analysis and troubleshooting within Oracle databases.
Strong knowledge of Ford downstream integrations and payroll.

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Oracle HCM CloudHCM Core modulebusiness rules codingOracle HCM integration toolsSQLdata analysistest automationAgile methodologiesperformance monitoringsystem enhancements

Soft Skills

leadershipmentoringcommunicationanalytical skillsproblem-solvingcollaborationcustomer serviceproject planningteam managementefficiency improvement