Senior Associate, HR Shared Service
Ford Motor Company
full-time
Posted on:
Location Type: Office
Location: Naucalpan de Juárez • Mexico
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Job Level
About the role
- Manage incoming calls and service request tickets to respond to employee or people leader inquiries, leveraging prior experience in an HR Shared Service environment to meet established Service Level Agreements (SLAs).
- Execute core HR administrative duties—including data management, onboarding/offboarding, and payroll processing—ensuring accurate employee classification (Exempt vs. Non-Exempt) in alignment with labor regulations.
- Monitor HR service KPIs—such as resolution rates, response times, and data accuracy—to ensure operational efficiency and develop reporting templates on key HR indicators for senior stakeholders.
- Interpret HR policies to execute daily workflows—including benefits, compliance, and data management—while providing dedicated transactional and reporting support to HR managers.
- Support special HR projects—such as benchmarking, engagement surveys, and tech research—by coordinating project activities, conducting research, and preparing key deliverables.
- Assist in record-keeping and creating and updating HR business processes mapping and internal standard operating procedures through research, information gathering, and application of analytical ability.
- Assist in the preparation of HR-specific communications related to services offered by the HR Shared Service function as per established processes.
- Support HRIS, compensation, and benefits processes, delivering high-quality service during onboarding and internal movements while ensuring staff are informed on HR rules and regulations through orientations and briefings.
- Maintain accurate and confidential HR records to ensure compliance, while coordinating data integrity and information transfers with external payroll suppliers.
Requirements
- Education: Bachelor’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
- Experience: Minimum 2-3 years of work experience in Human Resources, with at least 1 year specifically within an HR Shared Service or centralized operations model.
- Knowledge: Strong foundational knowledge of HR compliance, including a clear understanding of Exempt and Non-Exempt employee classifications and their implications for payroll and labor law.
- Skills: Proficiency in HRIS systems, analytical thinking, and a customer-service-oriented mindset.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRIS systemsdata managementonboardingoffboardingpayroll processingreportingdata accuracyemployee classificationcomplianceanalytical thinking
Soft Skills
customer-service-oriented mindsetcommunicationorganizational skillsanalytical abilityproject coordination
Certifications
Bachelor’s Degree in Human ResourcesBachelor’s Degree in Organizational Development