Ford Motor Company

Business Product Lead – Vehicle Off Road Systems

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Chennai • India

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Job Level

Senior

Tech Stack

Go

About the role

  • Work closely with After Sales/Service IT team to Design & Develop Digital platform/application for improving vehicle uptime.
  • Gather& visualize the needs of various stakeholders and design the workflow to cater user needs.
  • Should have broader understanding of After Sales/Service Operations, its systems, and applications which help to enhance vehicle up time /reduction of Vehicle downtime.
  • Customize the platform to suit specific market needs and requirements by coordinating with Market leads
  • Develop MIS & Analytics capability with platform caters the need of all users.
  • Perform Platform testing in QA and give vital feedback to address the gaps if any for its correction before launch.
  • Co-ordinate with Market Lead to perform UAT and provide sign-off to IT Team.
  • Coordinate with Market SPOCs/cross-functional team/Buyer to release PO for integrations with DMSs.
  • Develop user guides/Playbook for user’s ready reference/self-learning.
  • Flag bearer of business team to upkeep project Go-live timelines.
  • Open mind to find solutions within constrained environment.
  • Provide product usage training to Market Lead and Internal Teams
  • Support Market leads to facilitating training to Dealership users
  • Gather user feedback and coordinate IT team to enhance the platform
  • Business POC to Market to extend support to address defects (if any) by coordinating with Prod. support team.
  • Set up Governance structure to upkeep and enhance platform to cater business needs arise from time to time.
  • Monitor and report platform usage/adoption against set objectives and KPIs
  • Gather Best Practices of Platform usage and share across Ford markets as required
  • Act as a Value adding Partner (not mere consultants) of FCSD team of markets/ Sr. Leadership team to make strategic decisions.

Requirements

  • A minimum of 4 Years of OEM (Passenger Car) Service operations experience in Automobile and Aftersales 2 years in Regional Senior Operations level (e.g. Area / Territory Manager/Regional Manager)
  • 4 Years experience of launching After-Sales Product of Service (Such as, Extended warranty/ Insurance/Value Added Service/Convenience initiative/demand creation, etc.)
  • In-depth knowledge of Service processes which influence Consumer Experience
  • Excellent Project, Time Management.
  • Outstanding communication and interpersonal skills to work with international markets.
  • Solutions Providing mindset within the constrained environment.
  • Go Getter/Self Motivated
  • Up to date knowledge on the latest technologies impacting Consumer Experience
  • Willingness to Travel (when needed) for onsite consultancy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital platform developmentMIS developmentAnalytics capabilityPlatform testingUser Acceptance Testing (UAT)Project managementService operationsAfter-sales product launchConsumer experience processesGovernance structure setup
Soft Skills
Communication skillsInterpersonal skillsTime managementProblem-solving mindsetSelf-motivatedCollaborationTraining facilitationStakeholder engagementFeedback gatheringAdaptability