Ford Motor Company

Quality Analytics Analyst

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Dearborn • Missouri • United States

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Salary

💰 $84,480 - $162,120 per year

About the role

  • Playing a central role in developing capabilities for the early detection of previously unknown quality issues.
  • Spearheading the development of business cases and action plans for addressing top-priority and emerging quality concerns.
  • Acting as a crucial link between Engineering, Quality, and Service Engineering operations.
  • Working closely with data scientists to extract, summarize, and analyze data from diverse sources to pinpoint trending quality issues.
  • Collaborating with both internal and external partners to conduct detailed analyses of vehicle conditions, ultimately determining the root cause, scope, and impact of identified problems.
  • Utilizing statistical analysis, data mining techniques, and visualization tools to uncover patterns and anomalies within the data.
  • Implementing and managing "Field Intelligence" and "Command Center" frameworks to proactively triage at-risk repairs and prevent breaches of Service Level Agreements (SLAs).
  • Developing and maintaining comprehensive dashboards and reports to monitor key performance indicators (KPIs) and track emerging issues.

Requirements

  • A Bachelor's degree in engineering, automotive, statistics, or a related field.
  • Overall knowledge of vehicle systems & operations.
  • A strong understanding of diagnostics and repair procedures.
  • Exceptional problem-solving ability.
  • Strong interpersonal skills to effectively collaborate across different areas of the company.
  • Solid written and verbal communication skills to regularly convey project status and results.
  • The ability to work independently with minimal supervision.
  • Strong project management skills, including the capability to organize and manage numerous projects simultaneously from their inception and feasibility stages through to implementation.
  • Knowledge of quality management principles and practices.
  • Previous automotive and/or quality analysis experience (preferred).
  • Proficiency in the use of established problem-solving tools such as Six Sigma, 8D, and 5 Why (preferred).
  • A self-starter attitude with the ability to be self-directed in a high-volume, fast-paced environment (preferred).
  • 5+ years of working experience in the automotive industry (preferred).
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
statistical analysisdata miningdata visualizationquality management principlesproblem-solving toolsSix Sigma8D5 Whyproject managementvehicle diagnostics
Soft Skills
problem-solvinginterpersonal skillswritten communicationverbal communicationindependent workorganizational skillscollaborationself-starter attitudetime managementadaptability