Key Account Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Madrid • Spain
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About the role
- Serve as single point of contact and proactive uptime advisor for fleets for Service
- Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM
- Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention
Requirements
- Strong rapport‑builder, trusted partner for key stakeholders
- Great collaborator across teams; confident negotiator
- Quick to understand fleet needs and prioritize in real time
- Solid understanding of automotive service/parts; technical background is a plus
- Able to navigate internal workflows and familiar with tender processes
- CRM savvy (ideally Salesforce), plus solid MS Office and strong English
- Degree in Business or Technical field and strong relevant experience
Benefits
- The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
automotive servicetechnical backgroundCRMSalesforceMS Office
Soft Skills
rapport-buildingcollaborationnegotiationcustomer satisfactionservice loyaltyretentionprioritization