Cyber Risk Resiliency Engineer
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Dearborn • Missouri • United States
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About the role
- Take complete engineering and operational accountability for the enterprise Business Impact Analysis (BIA) Tool environment, ensuring its stability, availability, and performance.
- Oversee the day-to-day functionality, proactive maintenance, and ongoing health checks of the BIA tool and its associated infrastructure.
- Proactively monitor the BIA tool's performance, identify bottlenecks, and implement optimizations to ensure efficient operation and responsiveness.
- Serve as the primary point for all BIA tool-related escalations, diagnosing issues, coordinating with relevant teams, and driving timely resolution to minimize business impact.
- Act as a key liaison with internal customers and business stakeholders, gathering requirements, providing technical guidance, and ensuring the tool effectively meets their needs for business impact analysis.
- Provide support for SaaS and BCP/DR Tool, including license management, coordinating technical support, evaluating new features, and overseeing upgrades.
- Lead or actively participate in monthly operating reviews, presenting key performance indicators, discussing ongoing initiatives, addressing open issues, and providing strategic updates to leadership.
- Regularly review operational issues, performance trends, and strategic recommendations related to the BIA environment with senior leadership, offering insights and actionable plans.
- Ensure all operational and engineering activities within the BIA environment adhere to ITIL best practices for incident, problem, change, and release management.
- Develop and maintain comprehensive documentation, including system configurations, operational procedures, troubleshooting guides, and architectural diagrams.
- Identify opportunities for process automation, efficiency gains, and functional enhancements within the BIA tool and its surrounding ecosystem.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related technical field, or equivalent practical experience.
- 7+ years in IT operations & engineering, security engineering, platform engineering, SRE, or technical risk roles
- Backup, recovery, and resilience solution
- Solid understanding of Business Impact Analysis (BIA) methodologies, principles, and their role in overall business continuity and cyber resiliency.
- 3+ years of experience in an engineering, operations, or support role for enterprise-level applications, ideally within a large, complex organizational environment.
- Experience with ServiceNow and the Business Continuity Management (BCM) module.
- Experience with Governance, Risk & Compliance (GRC) and tools such as ServiceNow GRC, Archer GRC, Everbridge.
- Experience with Google Cloud Platform (GCP).
- Experience facilitating BCP/DR Tabletop exercises.
- Proven experience with application maintenance, performance monitoring, and troubleshooting complex technical issues.
- Demonstrated ability to manage vendor relationships and interact effectively with third-party software providers.
- Strong communication skills, both written and verbal, with the ability to articulate technical concepts to both technical and non-technical audiences, including senior leadership.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Impact Analysis (BIA)ITIL best practicesBackup solutionsRecovery solutionsResilience solutionsPerformance monitoringTroubleshootingProcess automationTechnical risk managementSaaS
Soft Skills
Communication skillsTechnical guidanceStakeholder managementProblem-solvingLeadershipCollaborationDocumentationStrategic thinkingVendor managementInterpersonal skills