Ford Motor Company

Technical Project Manager

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Dearborn • Missouri • United States

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Job Level

SeniorLead

About the role

  • As a Technical Program Manager / Project Manager for the CCaaS platform, you will be a key driver in orchestrating delivery of critical migration projects within CCaaS.
  • You will work closely with Leadership, Vendors, Product Managers/Product Owners, Engineering Managers, and development teams to translate strategic roadmaps into executable plans and prioritized backlogs—while providing strong agile leadership, cross-team coordination, and financial/operational portfolio management.
  • This role requires strategic thinking with strong execution focus, and the ability to align business, technical, and security workstreams to deliver high-quality, customer-centric experiences.

Requirements

  • Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Engineering).
  • 10+ years with progressive responsibilities in IT, Program Management, Release Management, Project Management, and Agile Processes / Agile Framework.
  • 10+ years in Voice Technology – On-Prem and CCaaS. Deep understanding of NiCE, Verint, Cisco and other related technologies
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Program ManagementProject ManagementRelease ManagementAgile ProcessesAgile FrameworkVoice TechnologyCCaaSNiCEVerintCisco
Soft Skills
strategic thinkingexecution focuscross-team coordinationleadershipcommunication