Ford Motor Company

Field Service Manager

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Maryland • Pennsylvania • United States

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Salary

💰 $72,480 - $121,440 per year

About the role

  • Manage complex insurance claims in a key-pointed area, work independently, schedule appointments for vehicle inspections, and travel throughout your key-point territory.
  • Conduct thorough coverage investigations, including fire, theft, false pretense claims, and coverage decisions for floor-planned units.
  • Prepare accurate damage estimates using computerized estimating systems (e.g., Mitchell Connect) to establish the cost of repairs.
  • Lead subrogation investigations, salvage disposal, and fraud investigations.
  • Perform loss prevention reviews and provide essential dealer training activities.
  • Remain on-call for CAT/Storm losses and be prepared for extensive travel away from home for extended periods of time.

Requirements

  • High School Diploma or GED.
  • Two or more years of experience in claims adjusting and estimating.
  • At least one year of experience with computerized estimating systems (such as Mitchell Connect or CCC One) and knowledge of vehicle repair processes and procedures.
  • At least one year of experience with Microsoft Office and strong computer skills.
  • Adjuster license in home state or designated home state or the ability to test within the first 90 days.
  • Ability to travel 50-70% overnight, often with short notice, including extended periods during catastrophe events.
  • **Even better, you may have...**
  • Bachelor’s or master’s degree.
  • Catastrophe loss adjusting and travel experience with a major retail insurance carrier (e.g., State Farm, Farmers, Allstate, USAA, Geico).
  • One or more state insurance adjuster and/or appraiser licenses (Arizona or Nevada preferred).
  • Technical/mechanical background (passion for mechanical restoration/repair).
  • I-CAR Gold or Platinum Certifications.
  • Knowledge of vehicle repair processes and procedures.
  • Ability to independently plan, organize, re-organize, prioritize, and problem-solve.
  • Excellent written and verbal communication skills.
  • Excellent dealer/customer service skills.
  • Bilingual (English/Spanish).
  • 3+ years of claims adjusting and estimating experience.
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims adjustingestimatingcomputerized estimating systemsdamage estimatesvehicle repair processesloss prevention reviewssubrogation investigationsfraud investigationscatastrophe loss adjustingtechnical/mechanical background
Soft Skills
independent workplanningorganizingprioritizingproblem-solvingwritten communicationverbal communicationcustomer servicebilingual
Certifications
adjuster licenseI-CAR Gold CertificationI-CAR Platinum Certification