Ford Motor Company

Business and Process Analyst

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Oakville • Canada

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Salary

💰 CA$85,000 - CA$135,000 per year

About the role

  • Drive process and operating model transformation across Ford Pro.
  • Identify friction and inefficiencies across end-to-end workflows.
  • Translate customer and business needs into clear requirements.
  • Lead cross-functional implementation of improved processes and enabling capabilities across the Ford Pro ecosystem.

Requirements

  • Bachelors' Degree in a related discipline.
  • 3+ years' proven experience in customer journey mapping, process mapping, analytics and process development capacity.
  • 3+ years' Customer Experience and SaaS Operations experience.
  • 3+ years' analytical experience and advanced understanding of business functions, workflows and processes.
  • 3+ years’ experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
customer journey mappingprocess mappinganalyticsprocess developmentSalesforceSharePointMS Forms
Soft Skills
leadershipcross-functional collaborationcommunication
Certifications
Bachelors' Degree