Senior Associate, HR Shared Service, Portuguese Fluent
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Naucalpan de Juárez • Mexico
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Job Level
About the role
- Manage incoming calls and service request tickets and respond to employee or people leader inquiries.
- Prepares the administrative documents and supports the resolution of processing HR service center requests, such as organization changes, information on HR policies, programs and initiatives, compensation changes, leave requests, and other data updates.
- Performs department-specific administrative duties, including employee data management, payroll processing, HR policy, and procedure communication, employee relations support, etc.
- Supports in monitoring KPIs such as first contact resolution rate, average response time, employee satisfaction score, accuracy of employee data, and onboarding time.
- Interprets defined company policies and practices to complete administrative tasks involved in the daily implementation of HR processes and workflows.
Requirements
- Bachelor’s Degree or Master’s Degree (preferred) in Human Resources, Organizational Development, or any other related discipline or commensurate work experience.
- Speak English Fluent
- Speak Portuguese Fluent
- Minimum 1 year of work experience with a Master’s degree or 2 years of work experience with a Bachelor’s degree, preferably in Human Resources, or a related field.
Benefits
- Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee data managementpayroll processingHR policy communicationemployee relations supportKPI monitoringfirst contact resolutionaverage response timeemployee satisfaction scoreaccuracy of employee dataonboarding time
Soft skills
communicationproblem-solvingorganizational skillsinterpersonal skills
Certifications
Bachelor’s DegreeMaster’s Degree