CIDR Product Concern Engineer
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Allen Park • Missouri • United States
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About the role
- Use tools and data resources to identify vehicle concerns that cannot be repaired by dealers using existing diagnostics, parts and/or software.
- Perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy.
- Support resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.
Requirements
- Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
- Automotive service technical background required
- Dealer employment experience desired (fixed operations)
- FCSD field experience desired
- Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments
- Strong verbal communication, technical writing and presentation skills are a must
- Capacity to effectively manage multiple tasks
- Thrive within a small support team environment and using outside support teams
- Must be able to adapt quickly to vehicle service requests for support
- Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
- Service part release process experience beneficial
- Understanding of serviced software development and deployment processes desired.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automotive technologyengineeringautomotive servicelarge language modelAI toolsservice part release processsoftware developmentsoftware deployment
Soft skills
verbal communicationtechnical writingpresentation skillstask managementadaptabilityteam collaboration
Certifications
Bachelor of Science degree