Ford Motor Company

Product Concern Engineer

Ford Motor Company

full-time

Posted on:

Location Type: Hybrid

Location: Allen Park • Missouri • United States

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Salary

💰 $72,480 - $162,120 per year

About the role

  • Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources)
  • Faciliate Quicker Service Fix (QSF) process for assigned vehicle line(s)
  • Develop supporting data and analysis to substantiate and define concerns
  • Interface with Engineering activities to support global Concern Identification and Resolution efforts
  • Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
  • Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
  • Coordinate service trials to ensure feasibility of repair proposals from engineering
  • Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
  • Review/monitor TSB/SSM/ISM articles generated by other activities
  • Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
  • Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
  • Support Escalated Handling Team requests and work with Engineering SMEs as required
  • Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

Requirements

  • Bachelor of Science degree in Automotive Technology, Engineering, or related discipline
  • Automotive service technical background required
  • Dealer employment experience desired (fixed operations)
  • FCSD field experience desired
  • Experience leveraging AI tools within analysis and problem-solving environments
  • Strong verbal communication, technical writing and presentation skills are a must
  • Capacity to effectively manage multiple tasks
  • Must be able to thrive within a small support team environment and using outside support teams
  • Must be able to adapt quickly to vehicle service requests for support
  • Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
  • Service part release process experience beneficial
  • Understanding of serviced software development and deployment processes desired
Benefits
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
  • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
  • Vehicle discount program for employees and family members and management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automotive technologyengineeringtechnical writingdata analysisproblem-solvingservice part release processAI toolsvehicle service requestsconcern identificationconcern resolution
Soft Skills
verbal communicationpresentation skillstask managementteam collaborationadaptability
Certifications
Bachelor of Science in Automotive TechnologyBachelor of Science in Engineering