Ford Motor Company

Product Concern Engineer

Ford Motor Company

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Product Concern Engineers are responsible for leading the Concern Identification and Resolution processes for their respective vehicle line(s) and provide support to the FCSD Program Manager (PM).
  • Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI, part sales information, GSAR warranty data, field intelligence and information from other sources)
  • Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s)
  • Develop supporting data and analysis to substantiate concerns and appropriate resolution
  • Interface with Engineering activities to support global Concern Identification and Resolution efforts
  • Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution
  • Support FCSD Program Manager with timely and accurate status updates in Concern Management Database
  • Coordinate service trials to ensure feasibility of repair proposals from engineering
  • Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets
  • Review/monitor TSB/SSM/ISM articles generated by other activities
  • Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications
  • Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications
  • Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives

Requirements

  • Bachelor's Degree
  • 2+ years of automotive service experience
  • Dealer employment experience desired (fixed operations)
  • OEM customer service field experience desired
  • Program Management experience
  • Strong verbal communication, technical writing and presentation skills are a must
  • Capacity to effectively manage multiple tasks
  • Must be able to thrive within a small support team environment and using outside support teams
  • Must be able to adapt quickly to vehicle service requests for support
  • Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful
  • Service part release process experience beneficial
  • Visa sponsorship is not available for this position
  • Candidates must be legally authorized to work in the United States