ForceMetrics

Customer Success Manager

• Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems
• Travel to client sites to educate agencies about our product and provide product demonstrations.
• Proactively listen to and communicate customers’ pain points to internal teams
• Obtain a thorough understanding of customer workflows
• Demonstrate creativity with customer engagement and problem-solving
• Thrive in a multi-tasking environment, adjusting to priorities as they arise
• Serve as the main point of contact for customer inquiries and issue resolution
• Track customer health, adoption, and usage

Client Success Manager

Sales

• You will be the driving force behind selling our product, aimed at transforming the way police departments and community services engage each other.
• Collaborate and orchestrate with ForceMetrics leadership to develop and execute a comprehensive strategy for growing ForceMetrics’ presence in public safety agencies nationwide.
• Take ownership of the law enforcement sector in assigned territory, with a heavy focus on capitalizing on the opportunities in the assigned area.
• Develop deep familiarity with the ForceMetrics platform and its unique use cases and advantages.
• Represent ForceMetrics at industry events/conferences and build strong relationships with law enforcement agencies.
• Develop and streamline internal sales processes, from prospecting and lead generation to customer acquisition.
• Develop creative strategies in partnership with leadership to determine goals and targets.

Regional Sales Manager – NYC/TriState Area

• Sell ForceMetrics platform and drive net-new SaaS revenue to law enforcement and public safety agencies nationwide
• Work closely with leadership to set and drive go-to-market strategy, establish sales goals, and develop processes for customer acquisition
• Take ownership of assigned territory with a heavy focus on capitalizing opportunities and surpassing sales quotas
• Develop deep familiarity with the ForceMetrics platform and present product advantages, features, functions & benefits to agencies
• Represent ForceMetrics at industry events and build relationships with law enforcement stakeholders across ranks
• Develop and manage a robust sales pipeline, including prospecting, lead generation, forecasting, and company reports
• Travel to client sites to educate agencies and provide product demonstrations
• Negotiate and close legal agreements and support customer onboarding and deployment processes
• Collaborate with internal teams (deployment, marketing, legal, operations) to ensure seamless customer experience and deal closure
• Develop creative strategies with leadership and advisors to meet customer needs and targets

Regional Sales Manager

• Collaborate with ForceMetrics leadership to set and drive go-to-market strategy, establish sales goals, and foster customer relationships
• Take ownership of law enforcement sector in assigned territory and develop strategic territory plans
• Present and demonstrate product advantages and articulate solution value to law enforcement agencies
• Represent ForceMetrics at industry events and build relationships with agencies and city leaders
• Develop and manage a robust sales pipeline from prospecting to customer acquisition
• Travel to client sites to educate agencies and provide product demonstrations
• Accurately manage forecasting, pipeline management, and company reports
• Manage sales pipeline using MEDDPICC methodology
• Negotiate and close legal agreements and support customer onboarding
• Develop creative strategies with leadership and advisors to meet customer needs and sales targets

Data Engineer

• Develop scalable and reliable data pipelines to collect, transform, and load customer data, maintaining high standards for data integrity and quality.
• Build, customize, and configure self-service tools to empower data consumers across the company to extract, analyze, and visualize data from internal sources
• Continuously evaluate and refine data sources and implement processes to enhance data accuracy, completeness, and reliability
• Stay up-to-date with emerging technologies and make recommendations for new tools, metrics, and techniques to improve data engineering processes and outcomes
• Partner with teams across the company to understand business objectives and develop analytics solutions that drive key results
• As an early member of the team, shape data engineering best practices, influence technical decisions, and create key areas of ownership

• Collaborate and orchestrate with ForceMetrics leadership to develop and execute a comprehensive strategy for growing ForceMetrics’ presence in public safety agencies nationwide, including deployment strategy, marketing, legal, and operations, to ensure a seamless customer experience and successful deal closure.
• Take ownership of the law enforcement sector in assigned territory, with a heavy focus on capitalizing on the opportunities in the assigned area. Identify and cultivate sales opportunities to surpass individual sales quotas and contribute significantly to the overall growth of the business.
• Develop deep familiarity with the ForceMetrics platform and its unique use cases and advantages to solving real-world public safety and societal problems. Present and demonstrate product advantages, features, functions & benefits to law enforcement agencies in a highly differentiated way and with the ability to articulate solution value.
• Represent ForceMetrics at industry events/conferences and build strong relationships with law enforcement agencies by immersing yourself in their challenges, needs, and technology roadmaps and articulating the value proposition to diverse stakeholders, from frontline officers to high-ranking officials.
• Develop and streamline internal sales processes, from prospecting and lead generation to customer acquisition. Initiate and nurture relationships with departments, city leaders, and government officials, serving as the key point of contact between ForceMetrics and respective institutions while managing a robust pipeline of opportunities while building multiple routes to revenue.
• Develop creative strategies in partnership with leadership to determine goals and targets while working with internal & external advisors and law enforcement veterans, crafting tailored solutions to meet customers’ needs.
• Travel to client sites to educate agencies about our product and provide product demonstrations.
• Accurately manage forecasting, including pipeline management and company reports, to ensure transparency and accuracy in business operations.
• Effectively manage the sales pipeline using MEDDPICC methodology