Forbright Bank

Deposit Operations Analyst, Digital Banking

Forbright Bank

full-time

Posted on:

Location Type: Hybrid

Location: Chevy Chase • Maryland • United States

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Salary

💰 $60,000 - $66,000 per year

About the role

  • Manage the end-to-end processing of functions that require daily queue monitoring and decisioning, accept/reject actions, adjustments, research, and resolution of exceptions (such as duplicate/suspect items), while ensuring adherence to documented procedures and controls, like the Mobile Remote Deposit Capture (RDC/mRDC) function
  • For these functions, perform reconciliation and monitoring activities, including balancing/settlement validation, investigating variances, and coordinating reconciliation sign-offs when required within role-specific limits
  • Analyze transaction trends and volumes for assigned functions, identify drivers of exceptions/contacts, and recommend process improvements to reduce repeat issues and improve throughput and accuracy
  • Prepare and/or approve adjustments impacting the General Ledger within role-specific limits, analyze reconciliation variances, coordinate reconciliations, and support accurate documentation and sign-offs
  • Serve as a first and primary point of contact to Tier II phone support calls for the Deposit Operations department, delivering timely internal support, troubleshooting, and issue triage
  • Analyze Tier II support trends (contact drivers, repeat issues, error patterns), and recommend systemic or holistic improvements to reduce routine support needs through better procedures, job aids, and/or upstream fixes
  • Assess risk trends and control effectiveness for owned functions, identifying emerging issues and recommending corrective actions to reduce operational, financial, and regulatory exposure
  • Provide analytical support to escalations, including root-cause identification and recommended solutions
  • Share insights, reporting, and best practices with peers and leaders; collaborate cross-functionally to resolve recurring issues and improve service and controls
  • Participate in service and process improvement initiatives by identifying inefficiencies and recommending enhancements to operational workflows and controls
  • Support special projects and implementation activities for new procedures, controls, or technologies as assigned
  • Comply with all bank policies, audit standards, regulatory mandates, and all required compliance training.
  • Perform other duties as assigned

Requirements

  • High School Diploma required, Bachelor’s Degree preferred
  • National Check Professional (NCP) accreditation preferred
  • Minimum of 3 years of bank operations experience required; 5+ years of experience or more years preferred
  • Prior item/check/payment processing experience preferred
  • Demonstrated problem-solving skills with the ability to identify trends, recommend systemic fixes, and support prevention strategies
  • Strong working knowledge of applicable regulations; ability to identify potential compliance issues and support regulatory analysis, exams, and reporting
  • Functional knowledge/understanding of accounting concepts and process preferred
  • Experience working in a fast paced, deadline-driven environment
  • Proficiency in the use of PC software tools for reports, audits, and analysis
  • Ability to establish positive working relationships and collaboration across the organization
  • Requires ability to work with minimal supervision
  • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
  • Excellent verbal, written, and interpersonal communication skills
  • Strong organizational skills and attention to detail
  • Outstanding problem-solving and time management skills
  • Self-motivated, self-directed, and results oriented
  • Adaptable and able to multitask in a fast-paced environment
  • Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
  • Comprehensive health, dental, and vision plans
  • 4 weeks PTO
  • 401k + company match
  • Metro SmartTrip benefits ($50/mo)
  • Remote or hybrid work schedules for most positions
  • Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
  • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
  • Best Workplaces for Commuters 2023 & 2024 winner
  • The Washington Post Top Workplaces 2023, 2024, and 2025 winner
  • American Banker Best Banks to Work For 2023 winner
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bank operations experienceitem processingcheck processingpayment processingreconciliationtrend analysisroot-cause identificationregulatory analysisaccounting conceptscompliance support
Soft Skills
problem-solvingorganizational skillsattention to detailtime managementcommunication skillscollaborationadaptabilityself-motivationresults orientationability to work independently
Certifications
High School DiplomaBachelor’s DegreeNational Check Professional (NCP)