Operations Quality Control Analyst, Digital Banking
Forbright Bank
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $72,000 - $78,000 per year
About the role
- Execute Quality Control testing in accordance with the Digital Banking Quality Control annual review schedule
- Assess the effectiveness of key processes and controls across Digital Banking Operations, including customer service, fraud operations, customer onboarding, payment processing, reconciliations, and transaction workflows.
- Partner with process owners and business leaders to validate observations and formalize management action plans
- Prepare and communicate results through various reports to Compliance Management, Business Units, and additional stakeholders
- Stay current on industry issues and regulatory developments to evaluate potential impact on quality control testing procedures
- Supports the Senior Manager in maintaining and enhancing the quality control framework, which includes, but is not limited to updates to testing methodologies and procedures.
- Perform other duties as assigned
Requirements
- High School Diploma or equivalent required; bachelor’s degree or equivalent experience preferred
- Minimum of five years of experience in operations, payment services, or call center in the financial services industry
- Minimum of two years of quality control, compliance, or operational testing experience, additional experience is strongly preferred
- Familiarity with consumer protection and compliance regulations such as: Regulation E (Electronic Fund Transfers Act), UDAAP guidance, Regulation DD
- Ability to interpret policies, procedures, and regulatory guidance to apply them to testing scenarios.
- Strong interpersonal skills to collaborate effectively with various teams and stakeholders across different levels of the Bank
- Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
- Excellent written and verbal communication skills
- High attention to detail with strong organizational and time management skills
- Strong analytical and critical thinking skills
- Self-motivated, self-directed, and results-oriented
- Adaptable and able to multitask in a fast-paced environment
- Can work independently and within a team; solution-oriented with a collaborative approach
Benefits
- Comprehensive health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Metro SmartTrip benefits ($50/mo)
- Remote or hybrid work schedules for most positions
- Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
- Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
- Best Workplaces for Commuters 2023 & 2024 winner
- The Washington Post Top Workplaces 2023, 2024, and 2025 winner
- American Banker Best Banks to Work For 2023 winner
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality controlcomplianceoperational testingpayment processingcustomer onboardingfraud operationstransaction workflowsanalytical skillscritical thinkingattention to detail
Soft Skills
interpersonal skillscommunication skillsorganizational skillstime managementself-motivatedadaptabilitycollaborationresults-orientedsolution-orientedmultitasking