Work cross-functionally with Sales, Client Development, Member Outreach, Product, Engineering, Clinical Operations, Support, Revenue Cycle, and Analytics to ensure a smooth partner onboarding experience.
Own client eligibility file setup, ongoing monitoring, and accuracy including file processing and issue resolution.
Own client QA processes ensuring accuracy and on-time launches.
Document client business requirements and serve as liaison with internal and external technical teams.
Lead client conversations about data integrations, configuration requirements, member workflows, and benefit design during pre-sales scoping and implementation discussions.
Identify and escalate risks to a successful implementation and delivery or ongoing partnership, pivoting to ensure bottlenecks are addressed in a timely manner.

Requirements

8+ years of experience in an analytics, implementation, client services, or operations role at a healthcare services or technology company
Strong verbal and written communication skills with the ability to synthesize complex information and facilitate conversations between technical and non-technical audiences
Strong problem solving skills, capable of identifying root causes and evaluating potential solutions with intrinsic motivation to move work forward
Working knowledge of eligibility file import ETLs and healthcare file formats such as 834 or HL7
Working knowledge of MySQL or PostgresSQL
Working knowledge of SSO technologies such as SAML 2.0 and OAuth 2.0
Bachelor's degree is required; Masters in Science, Technology, or Operations field is a plus

Benefits

Remote-First Company
Unlimited PTO
Flexible & remote location
Healthcare Coverage (Medical, Dental, Vision)
401k & bonus
Registered Dietitian Sessions

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data integrationsconfiguration requirementsmember workflowsbenefit designeligibility file import ETLshealthcare file formatsMySQLPostgresSQLSSO technologiesSAML 2.0

Soft Skills

verbal communicationwritten communicationproblem solvingsynthesizing complex informationfacilitating conversationsidentifying root causesevaluating potential solutionsintrinsic motivation

Certifications

Bachelor's degreeMaster's degree in ScienceMaster's degree in TechnologyMaster's degree in Operations