Foodsmart

Member Support Representative

Foodsmart

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $23 per hour

About the role

  • Empathetically and patiently interact with members as you take live inbound calls.
  • Document interactions and ongoing resolutions to ensure seamless follow-up.
  • Ensure member records are accurate and complete.
  • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls.
  • Field questions about the purpose and importance of telenutrition.
  • Match our members with the right dietitian and find appointment times that fit into their lives.
  • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
  • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
  • Maintain a high level of personal accountability when handling sensitive and protected information.
  • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.

Requirements

  • Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
  • Experience working in a support role, either in person or on live calls.
  • The ability to communicate complex information concisely in writing.
  • Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
  • A completely private, secure, and quiet workspace.
  • Flexible availability, including weekends, between 8:00 AM and 8:00 PM PST.
Benefits
  • Remote-First Company
  • Generous time off
  • Flexible & remote location
  • Healthcare Coverage (Medical, Dental, Vision)
  • Registered Dietitian Sessions
  • Wellness reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technology troubleshootingdocumentationmultitaskingcommunicationeligibility verificationaccount management
Soft Skills
empathypatiencepersonal accountabilitycollaborationproblem-solving
Certifications
HIPAA compliance