IT Support Specialist

FoodGenius Labs GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

Linux

About the role

  • Provide support to users of our FoodGenius software solution and assist employees of our company and our parent company Glückliche Gäste GmbH
  • Maintain and service IT infrastructure — both internally and at customer sites
  • Provide telephone support, including handling complex inquiries, always with a solution-oriented approach
  • Participate in an on-call rotation with the team to ensure our service commitment outside regular business hours

Requirements

  • Strong knowledge of Windows operating systems
  • Basic knowledge of Linux
  • Some experience with networking
  • Friendly and professional manner, even in demanding situations
  • Ability to write clear, error-free emails
  • Willingness to learn and self-motivation
  • Loyalty to the company and strong team spirit
  • Resilience and a good sense of humor, even in challenging situations
Benefits
  • Flexible working hours and the option to work partially from home (hybrid)
  • Regular training opportunities — we actively support your learning goals
  • A motivated, collegial team with strong camaraderie
  • Monthly gaming evenings at the office
  • 25 days of vacation to ensure you can rest and recharge (increases by one day for each full calendar year up to a maximum of 30 days)
  • Modern facilities including showers, a washing machine, and a high-quality portafilter espresso machine for the perfect start to the day
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemsLinuxnetworking
Soft Skills
solution-oriented approachfriendly mannerprofessional mannerclear communicationself-motivationteam spiritresiliencesense of humor