FonNet Networks

Support Engineer

• Monitor networks, servers, IT services and security alerts
• Monitor dashboards and alerts
• Open, log and track technical tickets
• Resolve incidents for the reported services
• Update technical documentation and operational records
• Prepare reports of events and incidents
• Support scheduled changes to the infrastructure
• Track indicators according to service level and type
• Communicate incident status to clients and users, whether related to networks, services or security
• Support infrastructure asset management
• Verify backups and maintenance routines
• Perform tests and diagnose connectivity scenarios

Technical Support Assistant

Executive

• Develop strategic account plans, identifying relationship-building opportunities with potential clients.
• Understand clients' needs from the start of negotiations through to closing.
• Prepare commercial proposals and ensure multi-level customer service.
• Identify business opportunities and understand the growth needs of key clients.
• Prospect new business and projects.
• Establish and maintain trusted relationships between the company and its strategic prospects.
• Develop and implement strategies to meet client demands, ensuring satisfaction and loyalty.
• Manage strategic accounts, ensuring ownership of the client relationship.
• Report sales forecasts to provide greater predictability for the procurement team.

Technical Support Assistant

Enterprise Datacenter Executive