FONEMED

Call Center Representative

• Generate, manage, and publish efficient schedules based on staffing requirements for multiple lines of business
• Create and maintain schedules for both clinical and non-clinical teams located in the U.S. and Canada
• Coordinate with various departments, Clinical Directors, planning and recruitment teams on staffing levels and schedule development
• Review and process time-off requests based on employee accruals and company guidelines
• Coordinate and update payroll manager on schedule changes that affect payroll
• Process schedule-related changes such as shift changes, shift-swaps, shift give aways and generate daily break boards
• Track staff availability, scheduling changes, and sick calls
• Monitor schedule efficiency, analyze KPI reports, and implement improvements
• Perform ad hoc project work relating to headcount, staffing, or resource management

Scheduling Specialist, Healthcare Call Center