FOLX Health

Growth Marketing

• Own lifecycle campaigns across email, SMS, in-product, and community channels to drive customer acquisition, retention, and LTV
• Analyze customer behavior, surface insights, and run experiments to improve KPIs across the funnel
• Build dashboards and reporting frameworks that translate performance into actionable insights for leadership
• Partner on paid acquisition strategy through landing page optimization, offer testing, and full-funnel measurement
• Co-create member experience, onboarding flows, and in-platform touchpoints with Product, Data, and Clinical teams
• Collaborate with our Creative lead and CMO on multi-channel campaigns across organic, owned, and paid

Senior Marketing Manager, Growth

Clinical Operations

• Oversee daily practice operations according to established SOPs, ensuring consistent delivery of administrative and operational functions.
• Manage recurring operational tasks and checklists to ensure nothing falls through the cracks in daily practice operations.
• Manage administrative logistics including scheduling, coverage, resource allocation, and routine practice communications.
• Monitor and track staff licensing deadlines, renewals, and required documentation to ensure all licensing tasks are completed on time.
• Communicate directly with clinic staff as the first point of contact for routine practice questions, troubleshooting operational issues, and real-time support.
• Review member survey feedback, communicate feedback appropriately to clinicians, nurses, or leadership, and track resolution to ensure member concerns are addressed.
• Manage MD collaboration workflow including facilitating chart audits, tracking collab totals, and maintaining collaboration contracts using established templates.
• Monitor SLA adherence and operational metrics across all practice areas, flagging deviations and trends for leadership review.
• Conduct compliance checks and process audits to ensure processes are being followed correctly across the practice.
• Maintain operational dashboards, tracking systems, and standard day-to-day operational report exports to provide real-time visibility into practice performance.
• Partner with Clinical Operations Senior Manager to provide ground-level insights that inform process improvements and SOP updates.
• Foster and maintain strong, effective working relationships with peers across FOLX and within the health industry.

Senior Marketing Manager, Growth

Manager, Clinical Operations