Foley

Customer Onboarding and Enablement Manager

Foley

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $60,000 - $65,000 per year

About the role

  • Lead onboarding engagements to drive successful product adoption and faster time-to-value
  • Guide customers through account setup, configuration, and best practices in 1:1 and group settings
  • Identify risks to onboarding success and proactively drive resolution
  • Partner with Customer Success and CS Ops to design and deliver enablement for Customer Success Managers
  • Reinforce onboarding best practices and improve consistency across the post-sale journey
  • Partner with Sales, Product, Support, and Customer Success to ensure smooth customer handoffs and alignment
  • Build strong relationships with customer stakeholders to align on goals, KPIs, and success criteria
  • Contribute to improving onboarding playbooks, templates, and documentation
  • Help design scalable onboarding processes that support both high-touch and repeatable delivery models
  • Track onboarding performance and use data (e.g., time-to-value, adoption, CSAT/NPS) to drive improvements

Requirements

  • 3–5+ years of experience in Customer Success, Onboarding, Implementation, or Program Management in a SaaS environment
  • Experience managing customer onboarding with both technical and operational complexity
  • Strong project management skills, with the ability to manage multiple onboarding engagements at once
  • Clear communicator with the ability to build trust with both customers and internal stakeholders
  • Experience supporting internal enablement or training programs (nice-to-have)
  • Familiarity with tools like Salesforce, Gainsight, Planhat, or similar platforms (nice-to-have)
  • Experience working in regulated environments (e.g., DOT, FCRA) (nice-to-have)
  • Curiosity and openness to using AI to improve how you work and deliver outcomes (nice-to-have)
Benefits
  • medical, dental, and vision coverage
  • a 401(k) with company match
  • paid time off and holidays
  • wellness programs
  • an employee assistance program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardingprogram managementproject managementdata analysisperformance tracking
Soft Skills
clear communicationrelationship buildingtrust buildingproblem-solvingcollaboration