Customer Support Agent
Foley
full-time
Posted on:
Location Type: Remote
Location: Arizona • Colorado • United States
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Salary
💰 $18 per hour
About the role
- Respond to inbound customer inquiries via phone, email, and chat, handling a consistent daily call volume (approximately 60 calls per day)
- Educate and guide customer, many of whom are not software-savvy, through Foley’s SaaS platform and processes
- Troubleshoot issues and provide clear, accurate, and compliant solutions
- Support clients, drivers, and candidates with DOT and FCRA related questions
- Review, process, and verify driver, compliance, and employment documentation
- Conduct employment verifications and collect required information
- Accurately document customer interactions and outcomes in CRM tools, including Microsoft Dynamics 365
- Use phone queues and tools such as Dialpad to manage call flow efficiently
- Escalate complex issues appropriately and collaborate with internal teams
- Deliver professional, high-quality service that reflects Foley’s brand and commitment to trust
Requirements
- High school diploma or equivalent required
- Prior customer service or SaaS support experience preferred, but not required
- Experience in a professional, office, or corporate customer service environment is a plus
- Comfortable using CRM systems and phone-based support tools
- Willingness to follow defined processes and handle sensitive information with care
Benefits
- medical, dental, and vision coverage
- 401(k) with company match
- paid time off and holidays
- wellness programs
- employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceSaaS supporttroubleshootingemployment verificationdocumentation processing
Soft Skills
communicationproblem-solvingcollaborationprofessionalismattention to detail
Certifications
high school diploma