Focusrite

Marketing

• Unterstützung des Marketing-Teams in der Videoproduktion (Skripterstellung, Unterstützung bei Videodrehs, Videoschnitt und Postproduktion)
• Betreuung und Erstellung von Inhalten für Social-Media-Kanäle sowie Community Management
• Recherchetätigkeiten inklusive Erstellung von Reportings und Beobachtung von Markttrends
• Allgemeine Bürotätigkeiten und Mitarbeit im Team

Werkstudent:in Marketing

Support Engineer

• Act as focal point for all technical enquiries relating to Ampify and other Focusrite Group product lines in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Contribute to the defined specification of new product development with a focus on ease of use.
• Prepare for release, upload, and maintain technical aspects of Focusrite and Novation websites; including product downloads, Help Centre articles, OS compatibility info and product specifications.
• Work closely alongside worldwide support team members providing assistance where necessary and collecting feedback on common customer issues from different territories.

Werkstudent:in Marketing

Technical Support Engineer, Audio