Senior Associate, Merchant Services Product Manager
FNBO
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80,061 - $132,099 per year
Job Level
Senior
About the role
- Support the delivery of competitive, secure, and user-friendly merchant services solutions that drive business growth
- Assist with gathering and prioritizing product requirements from stakeholders
- Collaborate with internal and external teams (engineering, design, marketing, compliance, legal, operations) to move initiatives forward
- Contribute to analysis of market trends and the competitive landscape
- Help track product performance metrics and provide updates to business leaders
- Conduct research to better understand customer needs and support product decision-making
- Assist in executing tactical work related to product operations
- Identify and recommend opportunities to streamline or scale support duties across the organization
- Pursue ongoing learning to build subject matter expertise in payments and merchant services
- Provide support in managing vendor relationships and contract-related activities
- Review vendor bulletins, summarize impacts, and support teams in developing response plans
- Contribute to maintaining product roadmaps and tracking progress against milestones
- Assist business leaders with pricing and go-to-market strategy discussions
- Help ensure compliance with payment industry standards, financial regulations, and risk controls
Requirements
- Bachelor’s degree in business, finance, or related field
- 1-3 years of experience in merchant or financial services
- Aptitude for understanding banking regulations and compliance functions
- Deep familiarity with merchant services, payment processing, POS systems, payment gateways, payment networks, and related technologies
- Use data to drive product improvements and strategic decisions
- Time management and prioritization to meet deadlines and business goals
- Ability to present product updates and influence decision-making
- Creative thinking to identify new product opportunities and address merchant challenges
- Ability to anticipate market changes and innovate accordingly
- Collaborative and effective team player
Benefits
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product requirements gatheringmarket analysisproduct performance metricsvendor relationship managementpricing strategygo-to-market strategydata analysispayment processingPOS systemspayment gateways
Soft skills
time managementprioritizationpresentation skillscreative thinkingcollaborationinfluence decision-makinganticipation of market changesproblem-solvingeffective communicationteam player
Certifications
Bachelor’s degree in businessBachelor’s degree in finance