FNBO

Senior Associate, Merchant Services Product Manager

FNBO

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $80,061 - $132,099 per year

Job Level

Senior

About the role

  • Support the delivery of competitive, secure, and user-friendly merchant services solutions that drive business growth
  • Assist with gathering and prioritizing product requirements from stakeholders
  • Collaborate with internal and external teams (engineering, design, marketing, compliance, legal, operations) to move initiatives forward
  • Contribute to analysis of market trends and the competitive landscape
  • Help track product performance metrics and provide updates to business leaders
  • Conduct research to better understand customer needs and support product decision-making
  • Assist in executing tactical work related to product operations
  • Identify and recommend opportunities to streamline or scale support duties across the organization
  • Pursue ongoing learning to build subject matter expertise in payments and merchant services
  • Provide support in managing vendor relationships and contract-related activities
  • Review vendor bulletins, summarize impacts, and support teams in developing response plans
  • Contribute to maintaining product roadmaps and tracking progress against milestones
  • Assist business leaders with pricing and go-to-market strategy discussions
  • Help ensure compliance with payment industry standards, financial regulations, and risk controls

Requirements

  • Bachelor’s degree in business, finance, or related field
  • 1-3 years of experience in merchant or financial services
  • Aptitude for understanding banking regulations and compliance functions
  • Deep familiarity with merchant services, payment processing, POS systems, payment gateways, payment networks, and related technologies
  • Use data to drive product improvements and strategic decisions
  • Time management and prioritization to meet deadlines and business goals
  • Ability to present product updates and influence decision-making
  • Creative thinking to identify new product opportunities and address merchant challenges
  • Ability to anticipate market changes and innovate accordingly
  • Collaborative and effective team player
Benefits
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA)/Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term/Long-Term Disability Insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product requirements gatheringmarket analysisproduct performance metricsvendor relationship managementpricing strategygo-to-market strategydata analysispayment processingPOS systemspayment gateways
Soft skills
time managementprioritizationpresentation skillscreative thinkingcollaborationinfluence decision-makinganticipation of market changesproblem-solvingeffective communicationteam player
Certifications
Bachelor’s degree in businessBachelor’s degree in finance
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