Customer Success Manager

• Serve as a key representative for FNA in the Middle East region.
• Build and strengthen strategic and commercial relationships with central banks, financial authorities, government, private sector clients and partners.
• Plan and oversee client projects from proof-of-value (PoV/pilot) to full implementation.
• Engage with stakeholders at all levels, internally and externally.
• Collaborate closely with clients' teams and FNA’s subject matter experts to define requirements and ensure seamless delivery.
• Cultivate a network of channel partners across the Middle East and APAC.
• Interface directly with FNA’s global leadership and cross-functional teams, providing reporting and insights from the region.
• Leverage regional expertise and network to build FNA’s regional business with potential to expand responsibilities as business grows.

Client Success Manager