FMX

Customer Outcome Manager, SMB

FMX

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $68,000 per year

About the role

  • Serve as the dedicated point of contact for SMB accounts post-implementation and own the overall customer relationship by ensuring retention through driving value, user adoption, and satisfaction
  • Design and implement programs to serve SMB customers at scale, including but not limited to webinars and office hours
  • Identify leads for upsell and cross-sell of additional features of the FMX software
  • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Planhat
  • Build strong relationships with the customer executive levels and ensure they are consistently seeing the value of FMX
  • Travel to customer events

Requirements

  • A proven knowledge of the FMX software
  • Experience in Microsoft Office, specifically Microsoft Excel
  • The ability to build and nurture relationships
  • The ability to effectively communicate with customers, while empathizing and understanding what success means to them
  • An understanding of when to proactively reach out to customers
  • Proficient in the basics of Salesforce data schema and configuration
  • The ability to be flexible and occasionally work outside of our FMX standard operating hours
  • Strong communication skills and the ability to build rapport with customers and executives
  • An innovative way of thinking to creatively solve problems
  • A positive, customer-centric attitude
  • Self-motivation and time management skills
  • Commitment to continuous improvement and are coachable
  • Effective presentation and negotiation skills
  • A match with our core pillars: Integrity, Teamwork, and Excellence
Benefits
  • 100% company-paid health, dental, vision, long and short term disability, and life insurance.
  • Work from home: At FMX we are remote first, but you’re welcome to use our office as you need.
  • Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
  • Generous PTO and UTO (unplanned time off) policies: If you’re sick, why should that cut into your vacation time?
  • Flexible Schedule: We offer a flexible schedule to help you manage personal appointments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FMX softwareMicrosoft OfficeMicrosoft ExcelSalesforce data schemaSalesforce configuration
Soft Skills
relationship buildingcommunicationempathyflexibilityproblem solvingcustomer-centric attitudeself-motivationtime managementpresentation skillsnegotiation skills