FMX

Enterprise Customer Outcome Manager

FMX

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • **As the Enterprise Customer Outcome Manager, you will:**
  • - Serve as the primary strategic advisor to enterprise accounts post-implementation
  • - Own the overall customer relationship and ensure adoption, retention, and satisfaction
  • - Deliver and lead quarterly business reviews with key stakeholders and decision-makers
  • - Identify upsell and cross-sell opportunities and collaborate with Sales to close them
  • - Proactively monitor account health and usage to ensure customers are realizing full value
  • - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects
  • - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat
  • - Act as the internal voice of the customer, advocating for feature requests and enhancements
  • - Travel to key customer sites and events (~25% travel)
  • - Build executive relationships and serve as a trusted strategic partner across accounts

Requirements

  • **Preferred Experience & Qualities:**What are we looking for in this role?:**
  • - Experience in enterprise account management, customer success, or a similar client-facing role in SaaS
  • - A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies
  • - Familiarity with facilities or operations management software (FMX experience is a plus)
  • - Confidence building rapport and influencing VP and C-level stakeholders
  • - Proven experience managing a book of complex, high-value accounts
  • - Comfort analyzing usage data and translating it into actionable insights
  • - Experience with Salesforce, Planhat (or similar CS platforms), and Microsoft Excel
  • - Strong time management and organizational skills with a high attention to detail
  • - A positive, proactive mindset and the ability to think strategically under pressure
  • - Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews
  • - A match with our core pillars: Excellence, Teamwork, and Integrity.
Benefits
  • **FMX Benefits**** and Life at FMX:**
  • - **You’ll make a big impact: **You’ll have significant influence over the direction of our product and the future of our company.
  • - **Competitive benefits:** 100% company-paid health, dental and vision insurance.
  • - **Work from home: **At FMX we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
  • - **Home office stipend: **We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
  • - **Generous PTO and UTO (unplanned time off) policies:** If you’re sick, why should that cut into your vacation time?
  • - **Flexible Schedule: **We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
  • - **You’ll enjoy a collaborative culture and a close-knit team: **We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise account managementcustomer successSaaSusage data analysisexecutive engagement strategiesupsell and cross-sellsuccess metricsstrategic goals alignmentcustomer relationship management
Soft Skills
building rapportinfluencing stakeholderstime managementorganizational skillsattention to detailpositive mindsetstrategic thinkingcommunication skillspresentation skills