FMG

Customer Service Representative

FMG

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky

Visit company website
✨ AI Apply
Apply

Salary

💰 $15 - $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Answer incoming calls
  • Respond to incoming emails
  • Attend screen share calls with clients
  • Attend regular meetings to discuss area of improvement for Support
  • Be available during regular business hours for unexpected calls and meetings
  • Assist clients with questions and resolutions
  • Assist to align client expectations with the service
  • Identify areas of improvement
  • Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor

Requirements

  • Must have Customer Service experience
  • Excellent written and verbal communication skills
  • Ability to work remotely and remain on task
  • Ability to work as a part of a team
  • Ability to apply critical thinking to problems
  • Ability to work with a computer and learn new software
  • Access to a private & secure workspace, free from distractions
  • An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
  • Able to work the shift 8:45AM-5:30PM EST, Monday-Friday