Customer Service Advocate IV
Centene Corporation
Customer Service Representative
FMG
full-time
Posted on:
Location: Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $15 - $17 per hour
Job Level
Mid-LevelSenior
About the role
- Answer incoming calls
- Respond to incoming emails
- Attend screen share calls with clients
- Attend regular meetings to discuss area of improvement for Support
- Be available during regular business hours for unexpected calls and meetings
- Assist clients with questions and resolutions
- Assist to align client expectations with the service
- Identify areas of improvement
- Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor
Requirements
- Must have Customer Service experience
- Excellent written and verbal communication skills
- Ability to work remotely and remain on task
- Ability to work as a part of a team
- Ability to apply critical thinking to problems
- Ability to work with a computer and learn new software
- Access to a private & secure workspace, free from distractions
- An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps)
- Able to work the shift 8:45AM-5:30PM EST, Monday-Friday
