fme US, LLC

Manager

• Establish, govern, and continuously improve project delivery standards across the organization.
• Provide independent oversight of project quality, risk, and compliance while acting as a strategic advisor to project teams and leadership.
• Audit compliance with, and suggest improvements for, global project delivery standards, frameworks, and best practices.
• Train teams on QMS processes, tools, and PSA-related topics.
• Ensure consistent adoption of delivery methodologies across all regions.
• Conduct project health checks and post-project assessments.
• Monitor compliance with QMS, ISO standards, organizational policies, governance, and contractual requirements.
• Identify early warning signs, risks, and cross-project dependencies, review mitigation strategies and their effectiveness.
• Provide independent assurance to leadership on project KPIs, compliance status, and overall project health.
• Monitor project KPIs including timelines, utilization, cost performance, and client satisfaction.
• Produce executive-level reports and dashboards.
• Track SLAs, KPIs, and contract requirements for projects involving vendors or partners.
• Act as an advisor to project managers on project governance, risk, and compliance.
• Support resource assignment discussions and conflict resolution.
• Consolidate post-project performance feedback related to global project team members for department managers.
• Monitor offshore team performance against agreed operating rules.
• Monitor contractor performance against SLAs, quality benchmarks, and contractual obligations.
• Manage escalations and lead remediation efforts when delivery issues occur.
• Gather lessons learned across engagements and integrate findings into improved standards and processes.
• Identify inefficiencies and recurring issues across global delivery.
• Lead initiatives to improve project maturity, throughput, and operational efficiency.
• Lead external and internal audits, including ISO9001, ISO27001, Client audits, and compliance reviews.
• Ensure documentation practices meet audit and certification standards.

Delivery Assurance Manager