Flywire

Senior Implementation Consultant

Flywire

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $100,000 - $115,000 per year

Job Level

Senior

About the role

  • Act as the subject matter expert for the product area(s) that they are focused on
  • Work closely with clients and project managers on project discovery, implementation, change management, and overall knowledge transfer
  • Work collaboratively with teams and customers around the globe to implement student receivable and eCommerce solutions
  • Ensure the best possible customer experience for clients by providing product best practices, system training, onsite support, and business process/change management expertise
  • Develop and maintain complex product documentation
  • Conduct remote and in-person training sessions for client super users and adopters of our enterprise software suite of products
  • Contribute to product vision by collaborating with customers, implementation teammates, product management, and stakeholders

Requirements

  • 8+ years experience in Higher Education (Student Accounts or Financial Aid preferred)
  • Knowledge of Higher Education ERPs- PeopleSoft, Banner, Colleague, and Workday
  • Excellent client-facing and internal communication skills (written and oral)
  • Knowledge of implementing and configuring payment software preferred
  • Experience in training software end users for both functional and technical minded customers
  • Understanding of credit card and ACH processing
  • Ability to travel up to 15% to client sites and for internal meetings
Benefits
  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Higher Education ERPsPeopleSoftBannerColleagueWorkdaypayment software implementationcredit card processingACH processingproduct documentationsystem training
Soft Skills
client-facing communicationinternal communicationcollaborationchange managementcustomer experiencetrainingknowledge transferproject managementbusiness process expertiseproblem-solving