Concierge Manager – Latin America
FlyFlat
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $2,000 - $2,300 per month
About the role
- Lead and Develop Your Team
- Manage 3-4 Team Leads across all concierge functions
- Provide daily coaching, feedback, and support to develop their judgment and leadership
- Direct all client-facing operations during your shift with real-time decision-making
- Own the end-to-end client journey for your shift
- Submit at least 2 documented process improvements per month
- Work closely with Product, Operations, and Leadership to implement new systems
Requirements
- 4+ years in luxury travel, hospitality, or high-touch service operations
- 2+ years in a leadership or management role
- Strong GDS proficiency, ideally Sabre
- Data-driven approach
- Excellent written and verbal communication
- Calm under pressure
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel
- Clear career path with merit-based progression
- Performance-based salary increases and bonuses tied to KPI achievement
- Global collaboration with talented teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS proficiencySabreprocess improvementdata-driven approach
Soft Skills
leadershipcoachingfeedbackcommunicationcalm under pressure