Concierge Manager – Latin America
FlyFlat
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $2,000 - $2,300 per month
About the role
- Lead and Develop Your Team
- Manage 3-4 Team Leads across all concierge functions
- Provide daily coaching, feedback, and support
- Build a culture where ownership, precision, and empathy are balanced with speed and quality
- Conduct regular reviews to support team member growth and performance
- Direct all client-facing operations
- Allocate resources, manage escalations, and resolve complex issues
- Maintain 95%+ SLA adherence and 98%+ data accuracy
- Own the end-to-end client journey for your shift
- Personally handle VIP clients and high-complexity situations
- Ensure clients receive timely updates, proactive solutions, and service exceeding expectations
- Submit at least 2 documented process improvements per month
- Collaborate with Product, Operations, and Leadership to implement new systems
Requirements
- 4+ years in luxury travel, hospitality, or high-touch service operations
- 2+ years in a leadership or management role
- Strong GDS proficiency, ideally Sabre
- Data-driven approach
- Excellent written and verbal communication
- Calm under pressure
- Experience with international business/first-class bookings or award travel programs (Nice to have)
- Familiarity with tools like Asana, Periskope, Stripe (Nice to have)
- Background in luxury hospitality brands (Nice to have)
Benefits
- Travel perks: Access to Ascend at-cost booking for personal travel
- Clear career path with merit-based progression
- Performance-based salary increases and bonuses tied to KPI achievement
- Global collaboration with talented teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS proficiencySabredata-driven approachprocess improvements
Soft Skills
leadershipcoachingcommunicationcalm under pressureempathyownershipprecision