FlyFlat

Client Service Team Lead

FlyFlat

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $1,200 - $1,800 per month

Job Level

Senior

About the role

  • Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics
  • Master complex travel optimization using award programs, creative routing, and premium fare strategies
  • Build polished quotes with clear reasoning, value explanations, and trade-off analysis
  • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work
  • Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving
  • Supervise all client searches and communications during your shift
  • Run weekly team reviews to improve search quality and communication
  • Identify when team members need support or are ready for more complex work
  • Ensure seamless handovers between teams and shifts
  • Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations
  • Propose search optimizations and training improvements
  • Handle escalations with empathy and confidence

Requirements

  • 3+ years in luxury travel, premium concierge, or high-touch client service
  • Deep expertise with Sabre GDS- you're proficient in flight search, fare rules, and creative routing
  • Experience with mileage programs and premium booking methods
  • Excellent written communication- your quotes are clear, polished, and reflect luxury standards
  • Track record of meeting 95%+ SLA or quality standards
  • Leadership or mentoring experience- you've coached others, even informally
  • Calm under pressure- you prioritize effectively when requests pile up
Benefits
  • Travel perks: Access to Ascend at-cost booking for personal travel
  • Clear career path with merit-based progression
  • Performance-based salary increases as you advance
  • Global collaboration with talented teams
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel optimizationfare strategiesquote accuracySLA adherenceflight searchfare rulescreative routingmileage programspremium booking methodsproblem-solving
Soft Skills
leadershipmentoringcommunicationempathycalm under pressureprioritizationteam collaborationfeedbackreal-time problem-solvingsupport identification