Flutter Entertainment

Director of Service Operations

Flutter Entertainment

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

CloudFlutterITSM

About the role

  • Develop and implement the service operations strategy, in alignment with business objectives
  • Driving improvements, measurable performance, and transformation across the business area
  • Foster a culture of excellence and innovation, keeping our customers at the heart of everything your team do
  • Handle the annual budget, conducting regular financial analysis to understand return on investment and efficiency of the service
  • Oversee the service, taking a birds-eye view of incidents, performance, and governance, and taking actions where needed
  • Supervise relationships with key suppliers, ensuring that service standards are met and implementing risk management where needed
  • Driving operational excellence at every turn, as well as ensuring best practice quality assurance, risk management, and compliance; also find ways to optimise process and drive automation.

Requirements

  • Robust experience at leadership level within service operations, IT service management, Technology vendor management or a related field
  • Ideally, within a complex, global, ever-evolving organisation
  • Depth of technical skill, with understanding of frameworks (ITIL), service management frameworks, cloud technologies, AI and automation, and vendor management
  • Strategic thinker and problem-solver, with proven track record of driving organisational change and building credibility and trust at all levels
  • Make it your business to understand and anticipate the evolving market dynamics, always exploring opportunities for Flutter to respond to change and shape the future
  • Agility - energised by new situations and able to adapt in order to see opportunities within ambiguity.
Benefits
  • Bonus scheme
  • Uncapped holiday allowance
  • Enhanced pension scheme
  • Private healthcare
  • Life assurance
  • Income protection
  • £1,000 annual self-development learning fund
  • Invest via the Flutters Sharesave Scheme
  • Enhanced parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILservice management frameworkscloud technologiesAIautomationfinancial analysisrisk managementquality assuranceprocess optimizationvendor management
Soft Skills
leadershipstrategic thinkingproblem-solvingbuilding credibilitytrustadaptabilityagilitycustomer focusinnovationdriving change