Senior Product Manager, International Derivatives
Coinbase
Job Level
Mid-LevelSenior
About the role
- FloSports is a leading digital streaming platform delivering world-class sports content and is seeking a full-time Manager, Scholastic Sports to lead partner success across Track & Field / Cross Country and Wrestling.
- You will directly manage the Client Success team supporting these sports, including both full-time staff and contract contributors, and serve as a key liaison between product, support, and leadership teams to ensure smooth planning and execution throughout each sport’s season.
- Responsibilities include leading and managing the Client Success team across Track/XC and Wrestling, overseeing seasonal workflows: registration setup, live results integration, postseason advancement, and partner communications.
- Establish performance standards and drive accountability across pods (response times, ticket resolution, partner satisfaction, etc.)
- Unify strategy and messaging across state and scholastic partners who use multiple FloSports platforms
- Coach and mentor Leads and Specialists within the pods to build scalable systems, documentation, and operational consistency
- Collaborate cross-functionally with Customer Support, Product, and Engineering to resolve issues and propose enhancements
- Monitor workload capacity and partner with leadership to right-size staffing during peak periods
- Serve as an escalation point for high-priority or at-risk relationships
Requirements
- Exceptional communication skills with proven experience managing external partners or clients
- Strong working knowledge of either Track & Field, Cross Country, Wrestling — or multiple
- Demonstrated leadership experience: coaching, managing, or developing direct reports
- Ability to balance strategic thinking with day-to-day operational execution
- High organizational awareness and comfort navigating fast-changing environments
- Analytical mindset with comfort in setting, tracking, and reporting on KPIs
- Commitment to service excellence and internal team growth
