Flosonics Medical

Salesforce Administrator

• Partner with sales leadership to develop, implement, and continuously improve sales processes and workflows.
• Standardize commercial processes to improve efficiency, consistency, and scalability.
• Support pipeline management, forecasting, territory planning, and sales performance initiatives.
• Collaborate with cross-functional teams to align commercial processes with broader business objectives.
• Serve as the primary Salesforce Administrator for the organization.
• Manage user accounts, permissions, profiles, roles, workflows, validation rules, and system configurations.
• Configure and maintain Salesforce objects, page layouts, dashboards, reports, and automations.
• Coordinate Salesforce integrations with other business systems as required.
• Monitor data quality through regular audits and implement data governance best practices.
• Identify opportunities to improve system functionality, user experience, and adoption.
• Provide ongoing Salesforce support and training to commercial team members.
• Develop and maintain dashboards and reports that provide visibility into sales performance, pipeline health, forecasting, and key performance indicators.
• Analyze commercial data to identify trends, risks, and opportunities for improvement.
• Present actionable insights and recommendations to sales leadership to support strategic decision-making.
• Develop and maintain sales enablement resources, including playbooks, process documentation, and training materials.
• Support onboarding and ongoing training for new sales team members on Salesforce and commercial systems.
• Ensure the sales organization has access to the tools, information, and resources needed to maximize performance.
• Identify opportunities to automate manual processes using Salesforce and other business systems.
• Document and maintain standard operating procedures, workflows, and commercial policies.
• Lead continuous improvement initiatives that enhance operational efficiency and data integrity.
• Support the sales team with quote generation, contract administration, and opportunity management.
• Coordinate customer account setup, maintenance, order processing, product shipments, and related commercial activities.
• Provide administrative support for both commercial and clinical customers.
• Assist with operational support for clinical studies, including participant recruitment, informed consent coordination, patient chart reviews, and data collection activities, as required.

Sales Operations, Salesforce Administrator