Florida United Methodist Children's Home

Customer Support

• Provide remote and onsite technical support (hardware and software) to the end users of this organization
• Work on application integrations and support and assist with projects as needed
• Computer, mobile devices and peripherals setup and installation
• Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues
• Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments
• Assist with queries, forms, periodic letters and general troubleshooting
• Assist in testing new hardware and software prior to implementation
• Maintain an inventory of all IT systems
• Assist IT Applications Support Specialist II in management of Lauris Client Management system
• Provide remote and onsite hardware and software support to satellite offices
• Keep all security fixes and updates applied to equipment and software
• Keep Antivirus software updated on all equipment
• Manage radios, phone systems and spectrum devices
• Assist with managing the Access Control systems
• Install new software; update existing software and operating systems as needed
• Provide technology training to end users
• Participate in the quality improvement process
• Advise/recommend Information Technology Director on equipment upgrades and improvements in the system
• Perform all other job duties and responsibilities, as assigned.