Applications Support Specialist

Florida United Methodist Children's Home

Applications Support Specialist providing remote and onsite technical support in Florida. Working on application integrations and assisting with IT projects as needed.

Posted 7/14/2026full-timeEnterprise • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for hardware and software, including troubleshooting and maintenance of IT systems. Proficient in database management and application integration, with a strong focus on customer service and effective communication.

Highest-signal resume keywords

Technical SupportDatabase ManagementWindows Based NetworksCustomer ServiceApplication Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportDatabase ManagementWindows Based NetworksWeb DesignHardware TroubleshootingSoftware InstallationNetwork SecurityApplication IntegrationInventory ManagementAccess Control Systems

Soft Skills

Customer ServiceProblem SolvingCommunicationCultural SensitivityTeam Collaboration

Tools & Technologies

Antivirus SoftwareClient Management SystemMobile DevicesComputersRadiosPhone SystemsSpectrum Devices

Certifications & Qualifications

Bachelor's Degree in Information Technology

Industry Keywords

IT SupportApplication SupportDatabase DevelopmentTechnical Problem SolvingQuality Improvement

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Provide remote and onsite technical support (hardware and software) to the end users of this organization
Work on application integrations and support and assist with projects as needed
Computer, mobile devices and peripherals setup and installation
Troubleshoot, maintain and resolve equipment (computers, mobile devices, etc.) and software issues
Work with IT Applications Support Specialist II to provide Database support to our Development and Finance departments
Assist with queries, forms, periodic letters and general troubleshooting
Assist in testing new hardware and software prior to implementation
Maintain an inventory of all IT systems
Assist IT Applications Support Specialist II in management of Lauris Client Management system
Provide remote and onsite hardware and software support to satellite offices
Keep all security fixes and updates applied to equipment and software
Keep Antivirus software updated on all equipment
Manage radios, phone systems and spectrum devices
Assist with managing the Access Control systems
Install new software; update existing software and operating systems as needed
Provide technology training to end users
Participate in the quality improvement process
Advise/recommend Information Technology Director on equipment upgrades and improvements in the system
Perform all other job duties and responsibilities, as assigned.

Requirements

What you’ll need

Bachelors Degree in Information Technology or related field of study and two years experience in IT/Applications support or database management preferred; or any combination of training, education and experience which would provide the required knowledge, abilities and skills to successfully perform in this role.
Knowledge of windows based networks, routers, firewalls, servers, and security software.
Knowledge in Database development, management and maintenance.
Knowledge in web design and development, preferred.
Genuine interest in assisting others with technical problem solving.
Must be able to work long hours during emergencies, system maintenance/upgrades, and at other times when needed.
Must be willing to travel to provide support to our satellite offices throughout Florida.
Must be willing to learn, research and recommend solutions.
Must be able to communicate both written and orally.
Must have strong customer service skills.
Ability to maintain sensitivity to our target populations cultural and socioeconomic characteristics.

Benefits

Comp & perks

Competitive insurance plans, including health, dental, vision, life insurances, and more
Work life balance, including flexible scheduling, generous paid time off plans and ten paid holidays per year
Retirement benefits with up to a 5% contribution match
Educational tuition reimbursement and certification incentives
Incredible training opportunities
Discounted tuition rates to our onsite Montessori school