Florence Immigrant and Refugee Rights Project

Content Manager

• Conduct client interviews, primarily in Spanish, through a trauma-informed perspective.
• Elicits powerful statements while ensuring clients and legal/social work teams are respected.
• Crafts stories in a clear, meaningful, and empowering way.
• Curate and expands an organized library of written, video, photo, and audio assets created in collaboration with clients and the team to strengthen organizational messaging for development, communications, advocacy, and programs.
• Produce high quality, inspiring, publication-ready content across a variety of tones and formats including newsletters, direct mail, weekly e-communications, fundraising appeals, and other donor correspondence in partnership with the Communications Manager.
• Build communications that inspire significant investment aligned with mission needs and donor interests.
• Measures strategies on effectiveness using data and by speaking with supporters/team.
• Assist with other external and internal communications as needed.
• Write strategic, inspiring, publication-ready pieces with clarity, warmth, and accessibility across a variety of tones and formats; quickly masters and consistently applies the organizational voice, demonstrates strong editorial judgment, graciously incorporates feedback, and assists colleagues to do the same.
• Manage multiple deadlines and projects simultaneously, collaborating proactively with staff, clients, designers, photographers, team, and others to ensure timely delivery of high-quality materials using project management strategies and software.
• Maintain a working knowledge of communications best practices, emerging trends in nonprofit storytelling, and digital platform changes to adapt content strategy.
• Work in partnership with the team to maintain and supervise the social media calendar, social media accounts, including content creation and curation to ensure alignment with organizational voice.
• Oversee the social media calendar.
• Develops and updates website content as needed.
• Lead the research, writing, and production of the organization's annual report, gathering data, impact metrics, and stories from across departments, ensuring the final product accurately represents the year in review, reflects the organizational voice, celebrates milestones, and inspires continued donor investment.
• Ensure exceptional photography and design throughout the report, coordinating with team members and external parties to manage production, print, and distribution.
• Develop major written, visual, and multimedia assets such as booklets, short videos, archival projects, talking points for key partners, documentary-style films, and art exhibitions.
• Pursue opportunities to elevate organizational stories through external publication, including essays, long-form journalism, or book-length projects.
• Execute on special projects as assigned from concept through completion, coordinating with internal teams and external collaborators to ensure a high-quality final product.
• Co-Supervises the Communications Assistant as part of the management team and serves as coverage for the Communications Manager (such as responding to media requests, and preparing press releases) and other roles, as needed.
• Assist with the organization and implementation of Development department events and goals.
• Work with a team to achieve FIRRP’s fundraising goals.
• Complete 5 personalized donor actions (thank you calls or personalized emails) each week with a goal in stewarding key donors.

Development Content Manager

Attorney

• Supervise the legal and administrative staff as assigned
• Conduct case reviews with supervised staff as needed, and providing training, mentorship, and support to the staff
• Lead the implementation of any changes to the scope of legal services provided or the model for delivering those services
• Oversee case review meetings with legal staff and interns
• Hire new staff, coordinate orientation for new hires, and plan training for legal staff
• Participate in program development with relevant managers and/or members of the Leadership Team including participating in strategic planning as needed
• Supervise and maintain accurate and timely data and reports that reflect the work completed by the team
• Oversee collection of data by the staff for various grants and contracts
• Complete quarterly reporting for funders
• Participate in network calls, meetings, and trainings
• Attract, retain, lead, coach and develop an effective, diverse team
• Develop, monitor, and evaluate staff goals, caseloads, and work plans
• Ensure compliance with ethical standards, preserve client confidentiality, and avoid conflicts of interest

Managing Attorney, Phoenix, Tucson

• The Staff Attorney will work on a team to provide pro se assistance and/or direct representation to individuals in ICE custody in Florence and Eloy, Arizona.
• Conduct intake interviews and provide group “Know Your Rights” presentations to unrepresented individuals at the detention centers in Eloy and Florence, AZ.
• Educate participants on how to represent themselves and prepare pro se materials as needed.
• Conduct formal intakes.
• Provide follow-up pro se assistance as needed.
• Conduct legal research to determine eligibility.
• Write pro se motions and briefs on legal issues before the immigration court and Board of Immigration Appeals, and/or USCIS.
• Review court files and organize supporting evidence.
• Review relief applications and prepare clients for court when necessary.
• Provide direct legal representation to individuals in removal proceedings, including those found incompetent.
• Handle most forms of relief, including cancellation of removal for LPRs and non LPRs, asylum/withholding/CAT cases, adjustment of status for refugees and other non-citizens, citizenship, T and U visas, and VAWA claims.
• Refer cases to other teams according to established procedures.

Staff Attorney, Phoenix – Tucson

Operations

• Oversee organization-wide administrative and front desk operations, including incoming and outgoing mail, scanning, logging, filing, phone and voicemail handling, reception services, and shared inbox management
• Develop and maintain organization-wide systems and procedures for mail processing, phone coverage, and reception services
• Manage administrative staff schedules to ensure consistent front desk coverage during business hours
• Monitor service quality, accuracy, and timeliness; address issues, complaints, and service breakdowns directly
• Ensure compliance with safety, security, and confidentiality procedures for staff, clients, and visitors
• Assist with planning and logistics for meetings, events, trainings, and staff activities as needed
• Directly supervise office coordinators and administrative staff across all offices
• Conduct regular one-on-one meetings, coaching, and performance management
• Train staff on operational systems, procedures, and service standards
• Assign, monitor, and rebalance workloads to meet operational demands
• Address performance issues promptly and consistently
• Oversee daily facilities operations for leased and owned spaces, including maintenance, repairs, safety protocols, and access control
• Serve as primary operational contact for property managers, facilities vendors, and service providers
• Coordinate day-to-day technology needs with IT vendors, including hardware, software, phones, and communications tools
• Ensure staff have access to appropriate tools, systems, equipment and supplies to perform their work
• Coordinate purchase, deployment, and training related to office equipment and technology
• Track vendor contracts, renewals, leases, and service performance; escalate issues as needed
• Oversee off-site storage units and physical asset management
• Oversee operational onboarding and offboarding processes, including equipment setup, access provisioning, asset return, and account closure
• Maintain accurate inventory and asset tracking records
• Coordinate operational needs with Human Resources, Finance, Legal, and Social Services teams
• Communicate operational procedures, updates, and changes clearly to impacted staff
• Support operational projects and improvements that strengthen consistency and reliability
• Support special projects related to operational continuity, transitions, or emergencies
• Perform other duties as assigned

Development Content Manager

Managing Attorney, Phoenix, Tucson

Staff Attorney, Phoenix – Tucson

Operations Manager