Florence Health

Customer Success Manager

• Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives.
• Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies.
• Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions.
• Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities.
• Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health.
• Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization.
• Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction.
• Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions.

Customer Success Manager, RN

Web Designer

• Fast-growing health care technology company coming out of stealth preparing a full website release
• Replace current landing page and develop brand identity and brand style
• Work directly with Founder/CEO on content planning and design
• Sitemap likely no more than 5 pages with key components for each and reference competitor review
• Primary purpose: strengthen branding and support business development
• Project-based design effort with potential follow-on work
• Location agnostic; standard responsive form factors apply

Customer Success Manager, RN

Website Designer